Friday 31st October (open to the public)

Pre-Sale Event Opening Hours: 4pm - 8pm

Saturday 1st November (ticket holders only)

Collection Opening Hours: Venue doors (please check venue door times) - 8:30pm

Click and Collect Terms and Conditions: Benson Boone American Heart World Tour merchandise

Collection Date: Benson Boone American Heart World Tour merchandise is exclusively available for collection at Utilita Arena Birmingham on Friday 31st October (open to the public) and Saturday 1st November (ticket holders only).

Collection Locations: Collection point is located between seating blocks 6-7 and opposite the main merchandise stand. There will be a dedicated pop up stand for all click and collect pre-orders on Friday 31st October (open to the public) and Saturday 1st November (ticket holders only).

Collection Requirement: Customers are required to present their email order confirmation at the time of collection. Orders will not be released without a valid confirmation email. If you have not received an order confirmation, please check your spam/junk folder.

Collection Deadline: All orders must be collected from the designated merchandise collection point at Utilita Arena Birmingham before 8:00 PM on the pre-sale event day and on the event night.

Eligibility: Orders are only available for collection by ticket holders attending the event at Utilita Arena Birmingham on the dates specified in the collection date section. 

Cancellation Policy: Orders not collected by 8:00 PM on Friday 31st October or Saturday 1st November, will be automatically cancelled. No collections will be facilitated after this time.

Refund Process: All cancelled orders will be automatically refunded. Refunds may take up 10 days to process.

Pre-Order Deadline: Pre-orders for Benson Boone American Heart World Tour merchandise will close at 11:00 AM on the event date. This deadline allows our merchandise teams adequate time to prepare and bag orders for collection.

By placing an order for Benson Boone American Heart World Tour merchandise through our click and collect service, you acknowledge and agree to abide by these terms and conditions. Failure to adhere to these terms may result in the cancellation of your order and subsequent refund.

Please note, we do not offer a delivery service at checkout and we will not be able to facilitate a delivery service after the event. If you have ordered and can no longer attend the event at Utilita Arena Birmingham, your order will be automatically cancelled and refunded.