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Collection Point Directions (Ticket Holders Only):
Collection Opening Hours: Venue doors (please check venue door times) - 8:30pm
Click and Collect Terms and Conditions: Tyler, The Creator CHROMAKOPIA: THE WORLD TOUR and Tate McRae: Miss Possessive Tour Merchandise
Collection Date: Tyler, The Creator CHROMAKOPIA: THE WORLD TOUR and Tate McRae: Miss Possessive Tour merchandise is exclusively available for collection at Utilita Arena Birmingham on Saturday 17th May 2025 (Tyler, The Creator) and Monday 19th May 2025 (Tate McRae).
Collection Locations: Collection point is located between seating blocks 6-7 and opposite the main merchandise stand. There will be a dedicated pop up stand for all click and collect pre-orders. Please refer to the collection locations maps here.
Collection Requirement: Customers are required to present their email order confirmation at the time of collection. Orders will not be released without a valid confirmation email. If you have not received an order confirmation, please check your spam/junk folder.
Collection Deadline: All orders must be collected from the designated merchandise collection point at Utilita Arena Birmingham before 8:30 PM on the event date.
Eligibility: Orders are only available for collection by ticket holders attending the event at Utilita Arena Birmingham on the dates specified in the collection date section.
Cancellation Policy: Orders not collected by 8:30 PM on the event date will be automatically cancelled. No collections will be facilitated after this time.
Refund Process: All cancelled orders will be automatically refunded. Refunds may take up 10 days to process.
Pre-Order Deadline: Pre-orders for Tyler, The Creator CHROMAKOPIA: THE WORLD TOUR and Tate McRae: Miss Possessive Tour merchandise will close at 11:00 AM on the event date. This deadline allows our merchandise teams adequate time to prepare and bag orders for collection.
By placing an order for Tyler, The Creator CHROMAKOPIA: THE WORLD TOUR and Tate McRae: Miss Possessive Tour merchandise through our click and collect service, you acknowledge and agree to abide by these terms and conditions. Failure to adhere to these terms may result in the cancellation of your order and subsequent refund.
Please note, we do not offer a delivery service at checkout and we will not be able to facilitate a delivery service after the event. If you have ordered and can no longer attend the event at Utilita Arena Birmingham, your order will be automatically cancelled and refunded.
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